GO BACK

Welcome To Our Blog

BY Dana Al-Qallaf / 20 November 2019 / TECHNOLOGY

With over 50 years of experience Alghanim Engineering has been one of the main sources for home and commercial solutions in Kuwait. Over the years we have ensured we have served your needs and answer your questions throughout your journey with us.
 
To continue to better serve you, we have created a blog initiative on our Website to enlighten and educate our readers on the newest and latest developments in the industry.

callcentr.jpg


We recognize the importance of moving forward to the age of digitalization and have taken initiative to adapt our current maintenance operations in this direction.
We have undergone redevelopments made to our dispatching system, which center consists of 4 large screens that are automated to the latest pending orders that help better determine the utilization and scheduling for our technicians. This along with the integration to the technician application helps enable technicians and dispatchers to have a timely and accurate form of communication and presentation of data.  The app provides a fast organizational tool for the technicians to view previous order histories in addition to decrease the waiting time for the customers.

Technician_Application2.jpg


Additionally, recognizing the current market’s need for another platform for customer service, a customer application is also being developed to assist customers in not only acquiring a maintenance service but also being able to keep track of their request, offering feedback on service, online payment and a reward system for app use.

Professional_Team2.jpg

Our blog will cover our many different developments in addition to insights from our experts through  tips and things to look out for when developing your home or commercial building. We will also tackle different interests and questions in addition to recommendation from our skilled and professional team.
 

ARCHIVE